We are here to help
Questions about an order, your pet photos, or a keepsake you are thinking about? Send us a message and a real person from our studio will reply. We answer every email within 1 business day, Monday to Friday.
Customer support
Email: [email protected]
Phone: +852 6452 2356 · Mon–Fri, 10:00–18:00 HKT
Studio: 19 Ki Lung St, Sham Shui Po, Kowloon, Hong Kong, China
GetMiniPet is an online studio, so there is no walk-in showroom. Every piece is made to order and shipped worldwide.
Before you write to us
These pages answer most questions, and they are usually the fastest way to get an answer:
- Where is my order? Use Track your order with the phone number and full name you used at checkout.
- How long does it take? See How It Works and Shipping & Returns.
- Photos, formats, previews and guarantees: see the FAQ.
To help us solve your issue in a single reply, please include your order number (it looks like 20261014…), the pet name on the order, and photos if your question is about damage or a production error.